Support & FAQ

Subscriptions are managed by Apple, not within the app. To cancel:

• Open Settings on your iPhone or iPad
• Tap your name at the top, then tap Subscriptions
• Find Idypot and tap Cancel Subscription

Your subscription remains active until the end of the current billing period. You will not be charged again after cancellation.

Yes. If a free trial is offered and you do not cancel at least 24 hours before the trial ends, your subscription will automatically renew and your Apple ID will be charged. Cancel via Settings > Subscriptions at any time during the trial.

Yes. You can upgrade or downgrade your plan through Settings → Subscriptions → Idypot on your device. Apple handles proration and billing for plan changes.

You retain full subscription access until the end of your paid billing period. After it expires, your account reverts to the free tier. Any generated images already saved to your account remain accessible.

Tokens are a consumable in-app currency used to generate AI product images and content. Each generation action (Craft, Merge, Reform, etc.) consumes a set number of tokens. You can purchase token bundles as one-time purchases from within the App.

One-time consumable tokens never expire and stay in your account permanently.

Subscription tokens are different: they are automatically refreshed every month as long as your subscription remains active. Any monthly subscription tokens are renewed at the start of each billing cycle according to your plan limits.

Tip: To keep your tokens safe and synced across devices, we recommend signing in with a permanent account.

Yes. Tokens are transferable from anonymous to apple account on same device.

Firebase automatically deletes anonymous accounts that have been inactive for 30 days. This will permanently erase:

• Your remaining Token balance
• Any saved formulas or generated images stored on your account
• Your app history and preferences

To avoid this, upgrade to a permanent account by tapping Sign In in the App's settings and linking your Apple ID or another provider. This preserves all your data.

Open the App, go to Settings / Profile, and tap Sign In or Link Account. Choose Sign in with Apple or another supported provider. Your existing data and token balance will be preserved after linking.

Generated images are associated with your account and accessible within the App. For signed-in accounts, your images are stored in Firebase and remain available as long as your account is active. For anonymous accounts, images are at risk of being lost if the account is deleted after 30 days of inactivity.

We recommend saving important images to your device's photo library from within the App.

To delete your account and all associated personal data, send a request to mahmudckrk@gmail.com with the subject line "Account Deletion Request". Include the email address or UID associated with your account. We will process the deletion within 30 days.

Note: deleted accounts cannot be restored. Any remaining token balance will be forfeited.

All payments are processed exclusively by Apple. The developer cannot issue refunds directly. To request a refund:

• Visit reportaproblem.apple.com
• Sign in with your Apple ID
• Find the Idypot purchase and select Request a Refund

Refunds are granted at Apple's sole discretion per their refund policy. If you experienced a technical issue preventing proper use, contact us at mahmudckrk@gmail.com and we may be able to supplement your token balance at our discretion.

First, try restoring purchases from within the App: Settings → Restore Purchases. This syncs your entitlements with Apple and RevenueCat.

If the issue persists after restoring, contact us at mahmudckrk@gmail.com with your Apple receipt or order number and we will investigate.

Idypot is available exclusively on Apple iOS devices (iPhone and iPad). The minimum supported iOS version is listed on the App Store product page. The App is not available on Android or other platforms.

Go to Settings → Notifications → Idypot on your iOS device and toggle notifications off. You can re-enable them at any time. Disabling notifications will not affect App functionality or your subscription.

Try the following steps:

• Force-close the App and reopen it
• Check that you have a stable internet connection
• Ensure your iOS is up to date
• Reinstall the App (your account data will be preserved after sign-in)

If the issue persists, contact mahmudckrk@gmail.com with your device model, iOS version, and a description of the issue.